How to solve the problem of not being able to print
If your printer operates correctly when directly connected to a computer but fails to work via a print server, follow these steps to troubleshoot and resolve the issue:
- Verify Network Connection of Print Server:
- Ensure the print server is connected to the network. Access
xiiaozet.localfrom a computer on the same LAN to check if the network is properly configured. If you cannot log in, reset the print server (Press and hold the reset button for 5-8 seconds) and reconfigure the network settings.
- Select the Correct Printer:
- Please ensure that when you are sending a print job, you select the newly added printer name. When connected through the print server, the original direct-connect printer might show as offline. Make sure to select the printer name connected through the print server for your print jobs.
- Print a Test Page:
- Locate the new printer name in the printer list and try printing a test page. If the test page prints successfully, it indicates that the incorrect printer might have been selected during your print jobs. If the test page does not print, please check the installation method to ensure it was done correctly.
- Contact Support:
- If you are still experiencing issues after following these steps, please contact our support team for further assistance.